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绪论 单元测试
1、
我国酒店业的快速发展有目共睹，据有关预测，未来三年内，我国将成为世界第一旅游大国。
A:对
B:错
答案: 对
第一章 单元测试
1、
Room reservations.Good morning,what kind of room would you like?
A:cola
B:A double room.
C:passport
D:shop
答案: A double room.
2、
Mr. King,how many pieces of luggage do you have?
A:Thank you.
B:This way please.
C:Goodbye.
D:Six pieces.
答案: Six pieces.
3、
How much will a double room be for one night?
A:Three pieces.
B:Thank you.
C:RMB 120 yuan per night.
D:In cash.
答案: RMB 120 yuan per night.
4、
May I ask what the entrance fee is?
A:Ok.
B:Thank you.
C:Not at all.
D:It”s free for anyone.
答案: It”s free for anyone.
5、
Do you know if the guests can get drinks in the room?
A:cola
B:no
C:coffee
D:Yes,you can.
答案: Yes,you can.
6、
Could you show me the way to the business center?
A:oh,no.
B:It”s free.
C:Sure,sir.
D:Not at all.
答案: Sure,sir.
7、
What aspects will the guest complain about?
A:chipper cup
B:overcooked peanuts
C:tattered curtain
D:rickety chair
答案: chipper cup;overcooked peanuts;tattered curtain;rickety chair
8、
What information should you ask when a guest wants to leave a message?
A:the room number
B:the phone number
C:the card
D:call back
答案: the room number;the phone number
9、
According to the hotel policy, we are not allowed to use credit card.
A:True
B:False
答案: False
10、
You can book two air-tickets from the operator with the switchboard.
A:True
B:False
答案: False
第二章 单元测试
1、
The room maid can do turn-down service for DND rooms.
A:True
B:False
答案: False
2、
All used amentities should be replaced when doing turn-down service.
A:True
B:False
答案: False
3、
Most common turn-down service activities are .
A:
closing draperies
B:
wash
C:
turning on lights
D:
playing soft music
答案:
closing draperies
;
turning on lights
;
playing soft music
4、
The hotel provide turn-down service for
A:DND room
B:VIP guests
C:suite room guests
D:single room
答案: VIP guests;suite room guests
5、
You need to have additional money for a tip no matter whether there is a delivery service charge.
A:True
B:False
答案: False
6、
If paying in cash, have the money ready to hand to the steward when he knocks on the door.
A:True
B:False
答案: True
7、
When you have finished your meal, just call the conference service center to have your tray picked up.
A:True
B:False
答案: True
8、
Nowadays,switchboards only enable guests to dial local calls through the hotel operator.
A:True
B:False
答案: False
9、
The callers in hotels can dial the receptionosts or housekeepers directly.
A:True
B:False
答案: True
10、
A hotel worker is responsible for many different areas of a hotel and is called upon to fix problems as they arise(like a leaking pipe).
A:
plumber
B:
room
C:
maintenance
D:
electrician
答案:
maintenance
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