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第一章 单元测试
1、 What should you do when you prepare for a call? ( )
A:Gather all the information and suppliers you might need for the call.
B:Make sure you are in a quiet and comfortable environment.
C:Identify the specific purpose of your call.
D:Prepare bullet points for the things you need to mention.
答案: Gather all the information and suppliers you might need for the call.
Make sure you are in a quiet and comfortable environment.
Identify the specific purpose of your call.
Prepare bullet points for the things you need to mention.
2、 You should finish your self-introduction within ( ) minutes.
A:4-6
B:1-2
C:3-5
D:5-7
答案: 3-5
3、 What do you usually say when you end the call? ( )
A:Hello. This is ABC Company.
B:I want to speak to Mr. Black.
C:Can I take a message for you?
D:Thanks so much for talking with me. Have a great day!
答案: Thanks so much for talking with me. Have a great day!
4、 Hello! ______ Mike speaking. ( )
A:This is
B:That is
C:I am
D:You are
答案: This is
5、 If the person wanted is not available, which sentence can be used when you answer the phone? ( )
A:Who’s calling, please?
B:Hold the line, please. I’m connecting you now.
C:I’m afraid Miss Li is not available at the moment. Can I take a message?
D:I’m sorry. I don’t understand. Could you repeat that, please?
答案: I’m afraid Miss Li is not available at the moment. Can I take a message?
第二章 单元测试
1、 The types of organizational structure consists all of the choices except? ( )
A:Functional structure
B:Divisional structure
C:Matrix structure
D:Techno structure
答案: Techno structure
2、 The formal organization can be seen and represented in chart form. ( )
A:T
B:F
C:Not mentioned
D:Not given
答案: T
3、 Which one is not the responsibility of the secretary? ( ）
A:make/answer telephone calls
B:take notes, minutes and messages
C:train staff
D:arrange meetings
答案: train staff
4、 The ____ is the most common way of greeting worldwide? ( )
A:president
B:exchange
C:host
D:handshake
答案: handshake
5、 It is important to know and follow ____ in the business world? ( )
A:president
B:etiquette
C:host
D:handshake
答案: etiquette
第三章 单元测试
1、 How to leave a message？（ ）
A:your name
B:name of the person you’re calling
C:Time you called and the receiver should cal back
D:your phone number
答案: your name
name of the person you’re calling
Time you called and the receiver should cal back
your phone number
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